Refund Policy

1. Purpose.

1. This Refund Policy (“Policy”) is adopted by Idyaite Technology Solutions Private Limited (“Idyaite”) for its Casa Quanto platform to establish the terms and conditions governing the refunds of subscription fees paid by Users for access to the Services made available through the Platform.
2. The purpose of this Policy is to establish a fair, transparent and consistent framework for the consideration and processing of refund requests. This Policy sets out the circumstances in which a User may be eligible for a refund, the terms and conditions applicable to such refunds, and the procedure for submitting and processing refund requests.
3. This Policy shall be read in conjunction with Casa Quanto’s Terms of Use, Privacy Policy and any other policies, terms or guidelines applicable to the use of the Platform and the Services. In the event of any inconsistency between this Policy and the Terms of Use, the provisions of the Terms of Use shall prevail, unless expressly stated otherwise.

2. Scope and Applicability.

1. This Policy applies to all Users who access or intend to access the Services by subscribing to any Subscription Plan made available through the Platform and governs all requests for refund of Subscription Fees paid in connection with such Subscription Plans.
2. This Policy shall apply to all Subscription Plans offered through the Platform, unless expressly stated otherwise by Casa Quanto in relation to a particular Subscription Plan or promotional offer, discount or other special offering.
3. This Policy applies solely to refunds of Subscription Fees paid by Users for access to the Services. It shall not apply to any payments made by a User directly to any third-party interior designer, contractor, vendor, service provider, or other third party engaged through or in connection with the Platform, unless Casa Quanto expressly agrees otherwise in writing.
4. In the event of inconsistency between this Policy and the Terms of Use, the provisions of this Policy shall prevail to the extent of such inconsistency, unless expressly provided otherwise.

3. Definitions.

For the purpose of this Policy, the following terms shall have the meanings ascribed to them below:

1. “Platform” means the Casa Quanto software whether accessed through the Casa Quanto website(s), mobile application and any other digital interface or portal owned, operated or made available by Idyaite through which the Services are provided to Users.
2. “Renewal Date” shall mean the calendar day corresponding to the original date of purchase of the Subscription Plan by the User, recurring monthly. All renewals occur automatically at 12:00 AM IST on the Renewal Date.
3. “Services” shall mean the various services offered on the Platform to Users from time to time, including but not limited to smart floor plan analysis, room-by-room customizer, style curated catalogue and AI design and interior design partner assistance.
4. “Subscription Fee” means the fees payable by a User for subscribing to and accessing the applicable Subscription Plan on a monthly, yearly or such other time period-period basis, at the rate specified by Casa Quanto from time to time.
5. “Subscription Plan” means the starter, standard, premium, professional or custom pricing plan or any such package made available by the Platform to the Users from time to time.
6. “User” means any individual or entity that purchases a Subscription Plan for the Services on the Platform.

4. Nature of Subscription Fee.

1. Except as expressly provided under this Policy, all Subscription Fees paid by a User shall be final, non-cancellable and non-refundable.
2. Refunds shall be approved only in the circumstances specifically prescribed under this Policy and no User shall, merely by virtue of subscribing to the Platform, automatically acquire any right or entitlement to a refund except in accordance with terms contained herein.
3. Refund eligibility shall be determined solely with reference to the applicable Subscription Plan, the date of commencement and cancellation of such Plan and such other conditions as may be prescribed under this Policy.
4. The approval or refusal of a refund under this Policy shall at the Company’s sole discretion and shall not affect any other rights or remedies available to Casa Quanto under the Terms of Use, this Policy or applicable laws.
5. The Platform retains the right to update the Subscription Fees from time to time. If the Platform changes the pricing of the Subscription Plan, the User will be notified about the same in advance, and any changes will apply only from the next billing cycle, unless explicitly stated otherwise.

5. Refund Eligibility & Procedure.

1. Subject to the terms and conditions of this Policy, a User shall be eligible to request a refund of the Subscription Fee only in the specific circumstances expressly set out under this Section. In addition to satisfying the applicable conditions prescribed herein, the User must not have availed of, accessed, or otherwise utilised any Service made available under the relevant Subscription Plan, in whole or in part, following the purchase of such Subscription Plan. For avoidance of doubt, any access to, use of, or utilisation of the Services pursuant to the Subscription Plan may render the User ineligible for a refund, unless expressly provided otherwise under this Policy.
2. A User seeking refund of the Subscription Fee under this Policy shall:

1. Send an email to refund.request@idyaite.ai (“Refund Request”) within three (3) calendar days (“Refund Window”) from the date of purchase of the applicable Subscription Plan; and
2. Provide the relevant details provided by the User at the time of signing up on the Platform including the User’s name, mobile number, name, zip-code/pin-code, email address and the User’s mode of purchase of the Subscription Plan as well as reason for cancellation of the latter.

1. Idyaite shall evaluate the abovementioned Refund Request and acknowledge the same within five (5) calendar days. A ticket number will be assigned to the request for tracking purposes. Where a Refund Request satisfies the requirements of this Policy, Idyaite shall remit the refund amount equivalent to the Subscription Fee attributable to the unexpired portion of the applicable Subscription Plan. Goods and Services Tax (GST) amounts shall not be refunded in any instance.
2. For the avoidance of doubt, dissatisfaction with the Services, including the services rendered by Casa Quanto’s interior designers or any third-party vendors engaged through or in connection with the Platform shall not, in any instance, constitute a ground for refund under this Policy. Refunds for any furniture and décor, if purchased through the Platform shall follow the refund policy of each specific vendor of the respective item and cannot be adjusted in any manner by the Platform.
3. Any decision taken by the Platform regarding eligibility for refund shall be made in a fair, reasonable and consistent manner and shall be final, subject to applicable laws.
4. For Users who opt for Subscription Plans via the AutoPay method, the subscription shall automatically renew at the then-current rate unless cancelled before the Renewal Date. In such cases, no refund shall be processed for the completed calendar months. Refund Requests, shall only be considered if raised during the Refund Window from the Renewal Date of the applicable month and shall apply only to the remainder of that respective month.
5. Continuous use of the Services in any manner whatsoever signifies the User’s acquiescence to the terms of purchase of the Subscription Plan.
6. Subscription Plans, once purchased and subsequent to which the User ceases to access the Services, whether temporary or permanently, without cancelling the Plan (or) suspension/termination of the User’s account on the Platform as per the Terms of Use (or) absence of the User initiating any Refund Request as per the provisions of this Clause, shall not warrant an instance of refund eligibility under this Policy.
7. Submission of a Refund Request by the User shall not, by itself create any right or entitlement to a refund. Refunds shall be processed only upon verification and approval by the Platform in accordance with this Policy.

6. Processing of Approved Refunds.

1. Where a Refund Request is approved in accordance with this Policy, Idyaite or the Platform shall process the applicable refund within thirty (30) days from the date of approval of the request.
2. All approved refunds shall be processed exclusively through the same payment method and to the same payment instrument or account used by the User for making the corresponding payment of the Subscription Fee. No refund shall be made through any alternative payment method, bank account, payment instrument, or to any third party, irrespective of the reason for which the User requests such alternative mode of payment.
3. The User acknowledges and agrees that Idyaite or the Platform shall not be responsible for any delay in the credit of the refunded amount to the User’s account or payment instrument arising due to the processing timelines, policies, technical issues, or other circumstances attributable to the relevant bank, payment gateway, card issuer, or other payment service provider.
4. The obligation of the Platform in respect of an approved Refund Request shall stand fully discharged upon successful initiation of the refund from Idyaite’s end in accordance with this Policy.

7. Cancellation of User Account.

1. The approval and processing of a Refund Request in accordance with this Policy shall not, by itself, result in the deletion, suspension, or closure of the User’s account on the Platform.
2. Subject to the terms of this Policy and the Terms of Use, approval or processing of a Refund Request shall not, by itself, affect the status of the User’s Subscription Plan, and the Subscription Plan shall continue to remain active until the expiry of its applicable subscription period, unless otherwise terminated, cancelled, or suspended in accordance with the Terms of Use or other applicable policies of the Platform.

8. Miscellaneous.

1. Idyaite reserves the right to amend, modify, suspend or withdraw this Policy in whole or in part, at any time, subject to the applicable laws. Any such minor amendment or modification shall become effective upon its publication on the Platform or upon such other date as may be specified by the Platform. The User’s use of the Services and/or access to the Platform shall signify his/her/their assent to any such modification/amendment made to the Subscription Plan.
2. Nothing contained in this Policy shall be construed as limiting or affecting any rights, remedies or obligations of the Platform available under any applicable laws, the Terms of Use or any other applicable agreement governing the User’s use or access to the Platform.
3. Any refund approved under this Policy shall constitute a full and final settlement of the Platform’s refund obligations in respect of the applicable Subscription Fee.

9. Contact Information.

Any queries, requests or communications relating to this Policy, may be submitted at support@idyaite.ai or through such customer support channels or contact details as may be designated by the Platform from time to time.